Frequently Asked Questions

Q. What will 5 Paw Pets do during visits with my pets?
Visits will usually consist of providing fresh water, feeding, playtime, outdoor time, and lots of LOVE for your pet. Your pet sitter may also turn lights off/on, open or close drapery, collect the mail, take the trash out, etc.

Q. Is 5 Paw Pets ever available for times other than when I go on vacation?
Absolutely, we provide services such as walking your dog or checking on an old or ill pet while you're at work, taking your pets to grooming and veterinary appointments.

Q. When I go out of town how many times per day should 5 Paw Pets visit my pets?
For dogs, we recommend at least two visits per day. For indoor dogs, three times a day would be best. For healthy cats, one visit per day is usually sufficient.

Q. How long will 5 Paw Pets visit with my pets?
It usually takes between 15 minutes to an hour for a Pet care visit, however each pet needs are different , therefor we will accommodate your request for the time needed.

Q. Does 5 Paw Pets require that my pets have their vaccinations?
We do require that your pets be vaccinated, and on some sort of flea prevention.

Q. If my pet becomes ill while I'm away, how will that be handled?
We will get information from you in advance on how to handle such emergencies. You may be asked to complete a form detailing the name of your vet, how much money you authorize to be spent on your pet's behalf, and contact names of people who may help with decision making should you not be reachable.

Q. What if the pet sitter has an emergency and can't get to my pets?
Normally, we will have a backup plan in case an emergency arises.

We provide our services: 24/7/365 Rain or Shine!

Monday – Friday
Standard Hours: 7:00 am – 7:00 pm
Emergency/After Hours: 7:00 pm – 7:00 am
[A $5 fee applies to all after hour visits]

Saturday - Sunday
Standard Hours: 7:00 am – 7:00 pm
[A $5.00 fee applies to each Weekend visit]
Emergency /After Hours: 7:00 am - 7:00 pm
[An additional $5.00 fee applies to each After hour Weekend visit]


* 5 Paw Pets - Holidays
An additional Holiday fee of $10.00 will be added to Each visit during the following Holidays *
Holidays: New Years Day (1/1), Martin Luther King Day (01/17), President’s Day (02/21), Easter (04/24), Memorial Day (05/30), 4th of July (07/04), Labor Day (09/05), Columbus Day (10/10), Veterans' Day (11/11), Thanksgiving Day(11/24), Day After Thanksgiving (11/25),  Christmas eve (12/24), Christmas day (2/25), New Years Eve Day(12/31)

 

Q. What happens if I need to cancel or reschedule a service?
If you need to cancel a reservation or reschedule services, we will be more than happy to do so . 5 Paw Pets will always do our best to accommodate your last minute requests. However, 5 Paw Pets cancelation policy is as follow: We do require a minimum of 24 Hours Notice for cancel or reschedule services . Appointments cancelled in less than the required time will be billed 100% of each service, this also applies to clients that do not cancel, and are home when the Pet sitter arrives to their location.

Q. If I'm going to be gone during a holiday, will 5 Paw Pets still care for my pets?
Yes, you can assure that your pet(s) will be taking care of no matter what your circumstances are.

Q. Should I call before I leave to confirm my trip?
Definitely! Just before you leave, please contact us to confirm that the trip is going as scheduled and then again when you return home. In fact, 5 Paw Pets requests that you call just before you leave and then again when you return home.

Q. How are my keys handled?
In order to make it easier for you and us, we offer to keep your key, in a secure place, for future pet sitting engagements.

Q. What about insurance and bonding?
5 Paw Pets is fully licensed, insured and bonded. This protects you should there be an incident that involves either your pet or your property. Bonding is most appropriate for businesses that employee individual pet sitters. Our pet sitters are able to show you proof of insurance and/or bonding.

Q. What should I expect to pay for a pet sitter?
Rates vary depend on the type of service(s) you have requested. For more information you can visit our services list.